The effect of role ambiguity and role conflict on job performance in the hotel industry: the mediating effect of job satisfaction

Accommodation businesses are stressful workplaces due to their dynamic and demanding work environment. Role ambiguity role conflict major stress factors for hotel employees, causing low levels of satisfaction performance high turnover. The main purpose this study was explore the mediating effect job on relationship between conflict, ambiguity, performance. data collected through fully structured questionnaires from employees working in 3, 4 5 star hotels Alanya, one leading tourism destinations Turkey. analyzed via structural equation modeling. results revealed that both have direct negative influences employees. Moreover, it also proved mediates In line with findings, theoretical managerial implications, contributions, limitations, future research directions were discussed. It implied must be addressed seriously by managers order increase